Last update: 21.08.26
HOW TO GET A REFUND
Customer satisfaction matters to us, and so does honesty about how our services work. This policy sets out how refund requests are handled, so that every request is reviewed fairly and transparently.
Non-Delivery of Services
If a service you paid for was never delivered, or wasn't delivered by the promised date, you may be entitled to a refund. To support your request, please tell us the date the service was promised and confirm it was not received. Our team will review the claim, and if we confirm the service wasn't delivered, we will refund you. Reporting the issue promptly helps us process your refund faster.
Service Cancellations and Significant Deviations
You may also be entitled to a refund if you cancel a service before it starts, or if what you received differs substantially from what was agreed. When requesting a refund on this basis, please explain your reasons clearly and provide any supporting evidence — this helps our team assess the claim fairly. Some services are non-refundable; where that applies, it will be stated at purchase or in the relevant service agreement, so please read the details carefully before buying. Our customer service team is always available to answer questions about this policy and to help resolve issues quickly and amicably.
Refund requests must be submitted within fourteen (14) days of the original charge, in line with the Right to Cancel guarantee described in our Terms of Use. Requests made after this window may still be considered at our discretion, but approval cannot be guaranteed.
PROCESS FOR REQUESTING A REFUND
LIRIX LIMITED keeps the refund process simple and quick. The steps below explain how to request a refund and what to expect at each stage.
Email Submission for Refund Requests
To request a refund by email, write to [email protected]. Please include your name, contact information, and a clear explanation of why you are requesting a refund — this helps us look into the issue faster.
Subscription Cancellations
To cancel your subscription, follow these steps. If you are within the 5-day trial period, cancel before it ends to avoid the automatic renewal charge; if you are on a standard monthly subscription, submit your cancellation at least two (2) days before the end of your current billing period so it is processed ahead of the next renewal:
1. Go to aiartminds.com and log in to your account.
2. Open the "My Account" or "Subscription" section.
3. Select the service or plan you want to cancel.
4. Click "Cancel Subscription" or "Cancel Service."
5. Follow the on-screen prompts to confirm the cancellation.
If you run into any difficulty, our customer service team is available 24/7 at [email protected] or by phone at +44 1789 643269.
Telephone Requests for Quick Processing
If you would rather speak to someone directly, you can request a refund by phone. Have your personal and purchase details ready so we can process your request as quickly as possible.
Necessary Details for Processing Refund Requests
To confirm your identity and verify the transaction, LIRIX LIMITED may ask for some or all of the following:
- The email address used for the purchase
- Your phone number
- Your full name and address
- The reason for your refund request
- Any other information that helps verify the transaction
Handling Customer Inquiries and Processing Time
LIRIX LIMITED aims to respond to every customer inquiry as quickly as possible. Exact processing time can vary depending on case complexity and current request volume, but once our review is complete we will explain the decision clearly, including next steps if the refund is approved.
Ensuring Customer Satisfaction
We know how important trust is, so we handle every refund request fairly and with clear procedures, so you can get your money back without unnecessary friction. We remain committed to quick, proper resolution of any issue you raise.
REVIEW PROCESS
Initial Assessment
When a refund request arrives, our team first checks that everything needed is present and correct — confirming the request is genuine and the sale was made properly. Send your request through our official channels: email [email protected] with "Refund Request" as the subject, or call our customer service line. Keeping your purchase documents ready speeds up the review. Once a request is under review, we check every detail carefully to protect the interests of everyone involved, and we keep you updated on the status throughout. We are committed to resolving every refund request fairly and openly — reach out any time if you have questions.
Detailed Investigation
After the initial check, we move to a Detailed Investigation, reviewing transaction records, communication logs, and any other relevant information to determine whether the refund is justified. If we need more information, we will contact you within two (2) weeks and ask that you respond within a further two (2) weeks to help us reach a decision.
You will be told our decision by email within five (5) working days of us having all the information we need, or within five (5) working days if no further information is required. In some cases, LIRIX LIMITED may approve a refund without needing further input from you. Once approved, a refund is paid as quickly as possible, and always within ten (10) working days. Requests may be declined if submitted after the 14-day refund window has passed, or if the requested information is not provided.
REFUND PROCESSING
Every refund request is reviewed carefully and promptly. If we need more information, we will reach out within two (2) weeks, and ask that you reply within a further two (2) weeks with the requested details, so your refund can be processed without delay. Once we have everything we need — or determine that nothing further is required — we make our decision. You will be notified by email within five (5) working days of that point, so you always know where things stand.
Customer Communication
In some cases we may approve a refund proactively, without waiting to hear back from you, simply to resolve things quickly and keep your trust. Approved refunds are paid within ten (10) working days. A refund cannot be issued once the 14-day window has passed, or if you have not provided the information we asked for. Our aim throughout is a refund process that is fair, transparent, and simple to follow.
REFUND APPROVAL OR DENIAL
LIRIX LIMITED reviews every refund request individually, based on the information you provide and the circumstances of your purchase. This includes assessing whether the product or service met reasonable expectations and looking into any issue you have reported.
How Refunds Are Processed
Approved refunds are returned via the same payment method used for the original purchase, and will never exceed the amount of that original transaction. If you purchased more than one item, only the most recent eligible charge is considered for a refund, since each purchase is a separate agreement to our terms and conditions.
Commitment to Customer Satisfaction
We handle every refund request in line with this policy, applied fairly and openly, because that is how we build and keep trust with our customers. LIRIX LIMITED remains committed to excellent customer service and support at every stage.
Assessment of Refund Eligibility and Determination of Amount
Where a refund is due, the amount depends on the reasons you provide and our team's assessment after reviewing your request. We aim to be fair, weighing what you received from our services against your reasons for requesting a refund.
Subscription Cancellation to Halt Future Charges
To stop being charged going forward, you need to cancel your subscription yourself, following the steps above. This keeps the process clear and predictable for everyone.
POLICY AMENDMENTS
We may update this Refund Policy from time to time to reflect changes in our services, market conditions, or other business reasons. Updates take effect as soon as they are posted on our website or emailed to customers, so please check this policy periodically to stay informed of anything that might affect your rights and obligations.
Our customer service team is always available to explain how a policy change might affect your refund requests or cancellations. We aim to be open about why changes are made and how they help us serve our customers better, building trust through a policy that keeps pace with customer needs.
CONTACT
Unless otherwise stated in this Agreement, Subscribers may send notices electronically, by conventional mail, or by phone. All questions, complaints, notices, and cancellation requests regarding the Site should be directed to aiartminds.com, specifically to [email protected].
WEBSITE BY THE URL: aiartminds.com
COMPANY NAME: LIRIX LIMITED
LOCATION: Charalampou Fournidi Agia Marina Chrysochous, 8881, Paphos, Cyprus
PHONE: +44 1789 643269
TRADE REGISTER NUMBER IN: Cyprus
INCORPORATION NUMBER: HE 463291
COMPANY DIRECTOR: ANGELA STELIKOU
VAT: 60181204E
MAIN INSTITUTION ADDRESS: Charalampou Fournidi Agia Marina Chrysochous, 8881, Paphos, Cyprus
EMAIL ADDRESS: [email protected]